At Unreal Estate, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit or make a booking on our Website. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect the following types of personal information to provide our services and improve your experience:

a. Information You Provide

• Personal Details: When you make a booking or create an account, we collect information such as your name, email address, phone number, billing address, and payment details.
• Booking Information: When you book a stay, we collect details related to your reservation, including check-in/check-out dates and the number of guests.
• Communications: We may collect any information you provide when you communicate with us via email, phone, or through our Website, including inquiries or feedback.

b. Information We Collect Automatically

• Usage Data: We may collect information about how you interact with our Website, including IP addresses, browser type, operating system, and pages you visit.
• Cookies: Our Website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and provide a personalized experience.

c. Information from Third Parties

• We may receive information about you from third-party service providers, including payment processors, social media platforms, and advertising networks.

2. How We Use Your Information

We use your personal information for the following purposes:

a. To Facilitate Bookings

• To process and confirm your booking requests, manage your reservations, and communicate with you regarding your stay.

b. To Improve Our Services

• To understand how users interact with our Website and to improve our services, user experience, and functionality.

c. To Communicate with You

• o send booking confirmations, respond to your inquiries, and provide important updates or changes related to your stay.
• To send promotional offers, newsletters, or surveys (with your consent).

d. For Security and Legal Obligations

• To protect the security of our Website and detect or prevent fraud, abuse, or illegal activities.
• To comply with legal obligations or enforce our terms and conditions.

3. How We Share Your Information

We may share your personal information with third parties in the following situations:

a. With Hosts

• ​​When you make a booking, we share relevant information (e.g., your name, contact details) with the Host to facilitate your stay.

b. Service Providers

We may share your data with third-party service providers who assist us in providing our services, including payment processing, website hosting, and marketing services.

c. Legal Obligations

• We may disclose your personal information if required by law, regulation, or legal process, such as in response to a court order or a government request.

d. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third party.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

5. Security of Your Information

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorized access, loss, or misuse. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your data during transmission.

6. Your Rights

You have certain rights regarding your personal information, including:

a. Access and Correction

• You can request access to the personal information we hold about you and request that any inaccuracies be corrected.

b. Deletion

• You have the right to request that your personal data be deleted, subject to any legal or contractual retention obligations.

c. Object or Restrict Processing

• You can object to or request that we restrict the processing of your personal data in certain circumstances.

d. Data Portability

• You have the right to request that your personal data be transferred to another data controller in a structured, commonly used format

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of the Website and booking functionality.
• Performance Cookies: Help us understand how visitors interact with our Website, allowing us to improve its performance.
• Advertising Cookies: Used to deliver personalized advertisements based on your interests.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

9. International Transfers

If you are accessing our Website from outside [Country], your personal information may be transferred to, stored, or processed in a different country. We will take appropriate measures to ensure that your data is protected in accordance with applicable laws.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Website. We encourage you to review this page regularly to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: princy@unrealestate.com

By using our Website, you acknowledge that you have read and agree to this Privacy Policy.

Welcome to Unreal Estate (a brand owned by Unreal Estate) (the “Website”). By using or accessing this Website, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our services, including booking short-term rental stays through our platform. Please read them carefully before making a reservation.

1. Definitions

• “Company”: Refers to Unreal Estate, the provider of short-term rental services.
• “Guest”: Any individual or entity using this Website to book a short-term rental stay.
• “Host”: Refers to Unreal Estate.
• “Property”: Refers to the accommodation or space listed for short-term rental by the Host.
• “Booking”: Refers to the confirmed reservation of a Property by a Guest.
• “Stay”: The period during which the Guest occupies the Property.

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old.
• You possess the legal capacity to enter into a binding contract.
• You agree to provide accurate and complete information when booking a Property.

3. Bookings and Payments

• All bookings are subject to availability and confirmation by the Host.
• Payments for bookings must be made through the payment methods available on the Website.
• Full payment is required at the time of booking.
• If your payment is declined or reversed for any reason, your booking may be canceled.
• Prices for stays are subject to change until the booking is confirmed.

4. Cancellation and Refund Policy

• Cancellations by the Guest must be made according to the cancellation policy specified at the time of booking.
• Refunds, if applicable, will be processed as per the cancellation policy associated with your booking.
• The Company reserves the right to cancel a booking in case of unforeseen circumstances, in which case, a full refund will be issued.
• In cases of early termination of the Stay by the Guest, no refund will be provided unless stated otherwise in the cancellation policy.

5. Check-In and Check-Out

• Check-in and check-out times are as specified on the Property listing.
• Late check-outs or early check-ins may be accommodated upon request, subject to availability and additional fees.
• The Guest is responsible for adhering to check-out times and returning the Property in the condition it was provided.

6. Guest Responsibilities

• The Guest agrees to respect the Property and its surroundings, ensuring that it is kept clean and undamaged during the Stay.
• The Guest must adhere to any rules or guidelines set by the Host regarding the use of the Property.
• Any damages caused by the Guest during the Stay will be the Guest's responsibility, and the Company or Host may seek compensation.
• The Property may not be used for illegal activities or purposes, including but not limited to parties, events, or large gatherings without the Host's prior written consent.

7. Property Use and Conduct

• The Guest shall not sublet or transfer the booking to any other party without prior approval from the Host.
• Any violation of property use policies may result in immediate termination of the Stay without a refund.
• Noise restrictions, occupancy limits, and local laws must be observed by the Guest at all times.

8. Liability

• The Guest agrees that the Company is not responsible for any direct, indirect, or incidental damages arising from the booking, stay, or use of the Property.
• Any disputes between the Guest and the Company should be resolved directly between the two parties.

9. Force Majeure

The Company shall not be liable for any failure to perform its obligations under these terms where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or other force majeure events.

10. Termination

The Company reserves the right to terminate or suspend access to the Website or services without notice for any reason, including breach of these Terms and Conditions or other illegal or unauthorized use of the platform.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bengaluru, India, and any disputes will be subject to the exclusive jurisdiction of the courts in that area.

12. Amendments

The Company reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting to the Website. Continued use of the Website following any such changes will constitute acceptance of the new terms.

13. Privacy Policy

By using the Website, you acknowledge that you have read and understood our Privacy Policy, which outlines how we collect, use, and protect your personal data.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: princy@unrealestate.com

By using this Website, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, you must refrain from using the Website and its services.

Our website and certain 3rd-party applications enabled on our website use “cookies” to enhance your experience. These cookies are small text files used to store information such as products in your cart, the preferred language of content, trigger for push notifications, Google analytics tracking information to store your preferences. We use cookies to understand site usage and to improve the content and offerings on our site.

The cookies stored in your local storage saves you time as they help us remember who you are more efficiently. If you do not wish to accept cookies in connection with Nooknco, you will need to delete and block or disable cookies via your browser settings. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. Please note that disabling cookies will affect the functionality of certain Nooknco’ services or notifications.

Contacting Us

If there are any questions regarding this Privacy Policy you may contact us from our contact section in the website.